Shop Measures

Repair Shop KPI Updates – Changes for 2023
Physical Damage Programs (PDP) Industry Feedback 2022

Shop Measures Job Aids

Net Promoter Scores (NPS) Job Aid New

Quality of Repair

Mitchell Repair Statuses Job Aid
Repair Records on File Job Aid
Repair Accuracy Job Aid
Quality of Repair - Questions & Answers

Performance Recognition

Expedited Approval Program
Expedited Approval Program - Questions & Answers