Record of Parts or Supplier Issues
Repair shops complete and submit this form via email to MPI to report unsatisfactory parts or a problematic interaction with a parts supplier.
The Record of Parts Supplier Issues form can be completed from the MPIPartners site.
Submitted forms are reviewed and monitored. MPI will attempt to resolve repetitive issues.
Contact Information and Vehicle Information
The repair shop completes all fields at the top of the form.
The repair shop selects the most accurate details and enters date the issue occurred, the name of the part supplier and lists part details including estimate line number, part number, and part type in the provided table.
Explain the Issue
The repair shop provides a detailed description of the issue.
Was the Issue Resolved?
The repair shop indicates whether the issue was resolved For both outcomes, a brief explanation must be provided in the field below.