In order to provide quality customer service, repair shops must complete repairs promptly upon receiving a customer’s authorization. Undue repair delays must be promptly reported to MPI and the customer. In order to help customers make an informed repair shop choice, shops must advise customers if any repair operations will be completed by a sublet vendor prior to beginning repairs.

When MPI determines that a shop has caused an undue delay, MPI will provide written notice and may recover costs related to loss of use.

Notifying Manitoba Public Insurance of Repair Delays

If vehicle repairs are delayed for more than five days, the shop must contact:

• Parts Program Administrator if the delay is due to parts
• Estimatics Coordinator if the delay is due to other causes
• Customer in all instances