Virtual Claim Files – Commercial Shop Procedures

Repair shops that do not use Mitchell Connect must manually submit changes to physical damage claims and payment requests to MPI through email. MPI refers to this as the Virtual Claim File (VCF) process.

This document provides shops with procedures on how to submit a VCF.

Accredited Shops and Non-Accredited Shops with Mitchell Connect may also use the VCF process to submit short payments and supplement payments. Emails can be sent to Commercialestimating@mpi.mb.ca.

Refer to the sections below for complete details on how to submit a VCF and what documents MPI requires.

The VCF process is used for shops to submit the following:

Type of Request	Description
Amendments (non-Mitchell Connect facilities)	This includes updated part prices and requesting additional parts and repair operations from MPI.
Payment requests (non-Mitchell Connect facilities)	This includes submitting the Final Repair Account Signature Sheet, supplement payment requests (payment request for additional work after final repair account paid), backordered parts, and tear down requests (for total loss vehicles).
Short payment appeals (all repair facilities)	After MPI’s initial payment, shops use this to request an additional payment due to errors in submission or lack of supporting documents.
Supplement payments (all repair facilities)	After MPI’s initial payment, shops use this to request any additional damages that may have been missed in the initial repair. This would require submitting an amendment as stated above, prior to submitting for payment.

Required Documents for Amendments

To submit an amendment, shops must include the following documents:

• Amendment Form
• Documentation (photos, invoices if required), part number, price etc.) to support your change. Repair shops must retain records of the Estimate Sheets, Amendments, Final Repair Account Signature Sheets, and all invoices.

Submit an Amendment

Submit an amendment by emailing the amendment to Commercialestimating@mpi.mb.ca

Payment Requests

When a shop that does not use Mitchell Connect is ready to submit a claim for payment, they will follow the VCF process. This includes tear down payment requests.

To submit a VCF for payment, shops must include the following documents:

• Final Repair Account Signature Sheet
• Ensure all required shop fields are complete. The customer completes the customer fields and signs and dates the form.
• Final Repair Account Signature Sheet
• Amendment Form (required if changes were made to the last approved estimate received from MPI)
• Documentation (invoices, etc.) to support your change

These documents can be emailed to Commercialestimating@mpi.mb.ca

Repair shops must retain records of the Estimate Sheets, Amendments, Final Repair Account Signature Sheets.